The Walking Company Reviews

The company WalkingCo is at least 90 percent operating under the previous "owner" name "The Walking Company". The website (www.thewalkingcompany.com) is at the very least deceiving, misleading, and borders on fraud. They claim on the website "highly trained sales staff" but there are no actual store locations. When you order they automatically add shipping protection which is called "Route Package Protection" - you will only find out once you receive the order confirmation. They promise "Easy Returns" which is far from the truth and use email addresses that don't exist (*******@happyreturns.com):

"Before starting your return, please review our full return policy below... Before Starting your return, make sure you've read our return policy completely. Returns that do not adhere to our policy will be rejected. Please visit: https://www.thewalkingcompany.com/returns. By using our online system, you acknowledge that you have read and agreed to the terms outlined on this page.
To start your return online, please click here
If you purchase your own return label you are responsible for the return shipping costs. We recommend that you insure your package for the full value of the merchandise; WallkingCo isn't responsible for any lost packages...
There is no charge for items that are being exchanged through mail or a Happy Returns location... All items must be returned in the original box/packaging and placed inside a shipping box. Any damage to the original shoe box (tape, shipping labels, or markings) will void any return and result in the items being returned to you. If you do not have the original shipping box or inner protective packaging, you can use any shipping box or inner packaging found at your local shipping carrier or package materials store... You can start your return process online by using our return method below or the shipper of your choice, customer is responsible for shipping costs... We are not responsible for returns lost/damaged in transit. Insure the package for the full value of the merchandise if you choose to ship it back at your expense... Please ensure this form is filled out and placed inside your shipping box before mailing... Use Our Returns Form... If you need to return one or more of your order, please use the full order number: WK-XXXX... If you choose to use our return label, there will be a $10.00 shipping charge deducted from your return. There is no charge for self-returned items…

I have quite some more things to write, but not today. Let me know if you want to hear more.

Orders wk476165 & wk47647.
Thank you for using the Better Business Bureau's Online Complaint System.
Case # 587783.

Filed on: February 21 2021

Filed by:
Xxxx

Filed against:
Walking Company (The)
519 Lincoln County Parkway Ext
Lincolnton NC 28092-6132

Complaint Description:
I purchased 3 pair of New Balance Rebels from TheWalkingco.com and they deliberately sent me wrong sized shoes and female shoe in male new balance box I paid $157.44 for 3 pair of New Balance Rebels They confirmed receipt of my request via assignment of request number 94402 on Orders wk476165 & wk47647. Devin Patterson emailed me. thewalkingco.com intentionally sent wrong sized shoes and female shoes in a male new balance box. I've contacted the company asking for a prepaid return shipping label and refund for their deliberate false advertising and fraudulent sales tactic by sending the wrong sized shoes and refusing to refund my account and pay for shipping on the return. I provided proof via pictures and via email and Devin Patterson confirmed receipt of the pictures. I've heard nothing afterwards. I even provided my phone number so they could call me. Nothing!

Your Desired Resolution:
$157.44 and if they want them returned a prepaid shipping label.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 10 working days to respond to your complaint. You will be notified when the business has responded.

I ordered a pair of $120 slippers, processing was easy, delivery was a little late but the entire country was experiencing weather issues and so it was quite understandable. Got them out of the box and proceeded to put them on when I noticed the tongue on one of the slippers had separated from the side where the stitching came apart. Called customer service and had a very pleasant experience with the representative, forwarded a picture of the damage slipper and was notified that they would be in contact with me within 24 hours. 24 hours later I got notification that they were going to refund my purchase with no other questions or return slips I would need to take to the post office. I am going to try and see if I can take them to a repair shop and have them re-stitched but either way, I would give a 10 on customer support and standing behind their products but 5 is a max possible and worse case scenario I may go without slippers for a little bit depending on the repair shop or when I find another pair in the meantime.